SMS Terms
This page applies in the United States. For other regions, see our Privacy Policy for Australia & Asia-Pacific or the United Kingdom.
SMS Messaging Terms – United States
1. ABOUT THESE TERMS
1.1 These SMS Messaging Terms apply to text messages (SMS and MMS) sent to mobile numbers in the United States by or on behalf of LOKE America Inc (“LOKE”, “we”, “us” or “our”), including messages we send on behalf of a Merchant through a branded app or website that we provide. They form part of our End User Terms of Use (United States). If you are a Merchant, supplier or other business contact, they also apply to text messages our team sends you.
1.2 Our Privacy and Cookie Policy for the United States explains how we handle your personal information. Both documents are available on our website at www.loke.global.
2. TYPES OF MESSAGES
2.1 We may send you the following types of text messages:
2.2 Account and service messages, such as one-time verification codes, order confirmations, order status and pickup or delivery updates, receipts, and important notices about your account or these terms.
2.3 Marketing messages from LOKE or a Merchant, such as offers, promotions, rewards reminders and news, but only if you have agreed to receive them.
2.4 Business messages, if you are a Merchant, supplier or other business contact, such as replies to your enquiries, support updates, onboarding messages and appointment reminders sent by our team.
3. YOUR CONSENT
3.1 You agree to receive account and service messages when you give us your mobile number to create an account, verify your identity or place an order.
3.2 We will only send you marketing text messages if you have given your prior express written consent, for example by ticking an unchecked box or texting a keyword to opt in. Your consent will identify who will send you messages. You do not have to agree to receive marketing text messages as a condition of any purchase.
3.3 By agreeing to receive marketing text messages, you agree that we may send them using an automated system. You confirm that you are the subscriber or customary user of the mobile number you provide. If you change or give up your mobile number, please update your account or text STOP from that number so that messages are not sent to the next person who has it.
4. MESSAGE FREQUENCY AND COST
4.1 Message frequency varies depending on your activity and the programs you join. Message and data rates may apply. Please contact your wireless carrier for details of your plan. Neither LOKE nor any Merchant will charge you for receiving text messages.
4.2 We aim to send marketing text messages only between 8:00 am and 8:00 pm in your local time, and to comply with any additional limits under the laws of your state.
5. HOW TO OPT OUT
5.1 You can stop receiving text messages at any time by replying STOP to any message. You can also reply QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE, OPT OUT or STOP ALL, or tell us in any other reasonable way, for example by contacting us at support@loke.global.
5.2 After you opt out, we may send you one final message to confirm your request, and we will stop sending you messages of that type as soon as practicable, and in any event within the time the law requires. If you opt out of a Merchant’s marketing messages, you may still receive account and service messages about your orders unless you opt out of those too. You can opt in again at any time, for example by texting START.
6. HELP
6.1 For help, reply HELP to any message, or contact us at support@loke.global.
7. PRIVACY
7.1 Your mobile phone number and text message opt-in information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. We share this information only with service providers that help us deliver our text messages, and with the Merchant whose messages you have agreed to receive. All other uses of your personal information are described in our Privacy and Cookie Policy for the United States.
8. CARRIERS AND DELIVERY
8.1 Text messages are delivered by wireless carriers. Wireless carriers are not liable for delayed or undelivered messages. We do not guarantee that messages will be delivered, or delivered on time, and messages may not be supported by every carrier or device.
9. CHANGES AND DISPUTES
9.1 We may change these SMS Messaging Terms or end any text message program at any time. We will post the updated terms on our website and, where a change is material, we will notify you. Any dispute about text messages is subject to the dispute resolution and arbitration provisions, and the Delaware governing law provisions, of our End User Terms of Use (United States).
10. CONTACT US
10.1 LOKE America Inc, 2261 Market Street, STE 10133, San Francisco, CA 94114. Email: support@loke.global.
10.2 These SMS Messaging Terms were last updated on 12 October 2026.